All returns and refunds will be handled on a case by case basis.
If you are not satisfied with your purchase, please let us know by emailing us at firstname.lastname@example.org within 14 days of receipt.
All of our work is custom, and as a result we cannot simply refund or exchange it for another part.
Once an order is submitted, an invoice is paid, and work begins the order is FINAL. If work has not begun and you need to cancel, please contact us- we may be able to refund less material and tooling costs.
Please state your requirements clearly and in a quantifiable way on your PO or in your email. Surface roughness requirements, tolerances, material, leadtime, etc.
If you receive out-of-tolerance parts, please contact us. We may be able to rework or remake them at no charge on a case-by-case basis.
If our parts do not meet your expectations BUT we made them to the best of our ability, matching or exceeding all of your written specifications, we can rework or remake your parts at standard hourly rate. It is very important to specify exactly what your requirements are and make sure all parties understand and agree before work begins.
Before sending a part back, please contact us and receive positive confirmation that a return is required.
To return your product, you should mail your product to: PO Box 520206, Longwood, FL, 32752, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Chargebacks and Canceled Checks
Chargebacks or canceled checks for legitimate transactions will be considered fraud and defended to the fullest extent of the law. Before initiating one, please contact us and give us the opportunity to resolve things.