June 15, 2017

FAQs

Here’s a selection of questions and answers we often receive, made available to help accelerate the process and help everyone get on the same page. 

What filetypes should I send?

For CNC Machining, we can accept Solidworks SLDPRT and SLDASM files, STEP, IGES, Fusion 360 F3D files, Inventor IPT and IAM files, and PDF drawings/prints. Some other filetypes may be acceptable but may be subject to a no-quote or an additional charge at our discretion.

For 3D printing, we can accept any of the above as well as 3MF, STL, and OBJ.

For Laser and Vinyl cutting we need vector files. We can work with SVG, DXF/DWG, Illustrator AI files. Raster image formats are usable for an additional fee (we have to redraw it if it’s a JPEG or similar).

For Laser Engraving, SVG, AI, and high resolution images in JPEG, PNG, or other standard formats are fine. 

Do you do credit terms (NET30, etc)

Our default terms for most orders under are payment in advance. 
High value orders will be 50% in advance, 50%COD unless another arrangement is agreed upon by both parties. 

We do not extend credit without prior discussion and a history of on-time payments. 

 How large a part can you handle?

CNC Milling: 20″x16″x 10″ (Z variable depending on tooling and workholding), 750lbs max

CNC Turning: 21.6″x20.8″ (Potentially longer if part has an OD of 2.5″ or less)

3D Printing: 18″x18″x15″ 

Laser Cutting/Engraving: 32″x20″, 50lb max

 

If you need something a bit bigger, don’t be afraid to ask! We’re creative and can often find a solution. 

What tolerances/accuracy can you hold?

CNC Milling: Standard +-0.005″, Max +- 0.0005″

Turning: Standard +-0.005″, Max +- 0.0005″

Laser Cutting: Standard +-0.01″, Max +- 0.005″ depending on material and thickness
FDM 3D Printing: Standard +-0.01″, Max +-0.005″. Material and model geometry may affect actual accuracy. Minimum Z axis layer height 0.1mm/0.004″

What is your typical turnaround time?

From order placement/payment to shipment or pickup, our average turnaround times are as follows. If you need it to be faster, let us know and we will do our best to accommodate; we do have a rush rate. Likewise, if your order is not time-critical we may have a bit more pricing flexibility. Let us know when you need it as part of the request for quote (RFQ). Extremely large or complex orders are subject to additional processing or manufacturing time. Specialty materials or tooling may add lead time as well. 

CNC Machining: 1 week

3D Printing: 3-5 days

Laser Cutting/Engraving: 3-5 days

 

Can you do fabrication work (Welding, plasma cutting, etc)

We are equipped for light MIG/TIG/Stick welding as a secondary process, but for any heavy duty welding and fabrication work we highly recommend our friends nearby at McCarthy Fabrication

What are your shop hours?

Currently we are a two person operation, and as such our schedule varies slightly on a day to day basis. Sometimes we are up until 4am working on an urgent job, while other times we are out of the shop picking up materials, meeting with customers, or attending trade shows. 

The best way to get in touch is via email or our contact form, or alternately call us at (407) 801-9126 between 10AM and 6PM. If we don’t pick up, please leave a voicemail so we can get back to you as soon as we are available. 

Where are you?

We’re located in Longwood, FL off of Bennett Dr. We currently share a space with another business, so visits are by appointment only at the moment. Never fear though, we are proudly making quality parts in the USA and we are moving into a new shop of our own in late August 2017.