June 15, 2017

FAQs

Here’s a selection of questions and answers we often receive, made available to help accelerate the process and help everyone get on the same page.

What filetypes should I send?

For CNC Machining, we can accept Solidworks SLDPRT and SLDASM files, STEP, IGES, Fusion 360 F3D files, Inventor IPT and IAM files, and PDF drawings/prints. Some other filetypes may be acceptable but may be subject to a no-quote or an additional charge at our discretion.

For 3D printing, we can accept any of the above as well as 3MF, STL, and OBJ.

For Laser and Vinyl cutting we need vector files. We can work with SVG, DXF/DWG, Illustrator AI files. Raster image formats are usable for an additional fee (we have to redraw it if it’s a JPEG or similar).

For Laser Engraving, SVG, AI, and high resolution images in JPEG, PNG, or other standard formats are fine.

Do you do credit terms (NET30, etc)

Our default terms for most orders are payment in advance unless another arrangement is agreed upon by both parties. Larger orders and established customers may be 50% COD. Please contact us if you require something else.

 How large a part can you handle?

CNC Milling: 40″x20″x 15″ (Z variable depending on tooling and workholding), 750lbs max

CNC Turning: 15″x15″ (Potentially longer if part has an OD of 2.5″ or less)

3D Printing: 18″x18″x15″

Laser Cutting/Engraving: 32″x20″, 50lb max

If you need something a bit bigger, don’t be afraid to ask! We’re creative and can often find a solution.

What tolerances/accuracy can you hold?

CNC Machining: +/-0.005″ standard, please provide a drawing or notes if you require tighter tolerances on either a feature or the entire part. 

Laser Cutting: Standard +-0.01″, Max +- 0.005″ depending on material and thickness
FDM 3D Printing: Standard +-0.01″, Max +-0.005″. Material and model geometry may affect actual accuracy. Minimum Z axis layer height 0.1mm/0.004″

What is your typical turnaround time?

From order placement/payment to shipment or pickup, our average turnaround times are as follows. If you need it to be faster, let us know and we will do our best to accommodate; we do have a rush rate. Likewise, if your order is not time-critical we may have a bit more pricing flexibility. Let us know when you need it as part of the request for quote (RFQ). Extremely large or complex orders are subject to additional processing or manufacturing time. Specialty materials or tooling may add lead time as well.

CNC Machining: 1 week

3D Printing: 3-5 days

Laser Cutting/Engraving: 3-5 days

Can you do fabrication work (Welding, plasma cutting, etc)

We are equipped for light MIG/TIG/Stick welding as a secondary process, but for any heavy duty welding and fabrication work we highly recommend our friends nearby at McCarthy Fabrication.

What are your shop hours?

We’re open 10AM to 6PM weekdays, but we ask that you please make an appointment before stopping by. We might have another meeting at that time, be swamped with a rush job, or have run out for lunch or errands. 

Where are you?

We are located at 105 Candace Dr #121 in Maitland, FL, 32751. Our standard hours are 10am-6pm, but we ask that you please make an appointment via phone or email before stopping by. We’d like to make sure you don’t drive all the way out here only to find out we are out picking up supplies or are already having another meeting.

What materials can you cut?

We can and have cut virtually any metal, plastic, or composite material. If you have questions about a particular material, please email or call us and ask. Often it’s not a matter of whether we can, but rather just a matter of acquiring the right tools and cutting parameters to get the job done to your specifications.